Common Issues with Lockdown Browser & Monitor

Using a Chromebook

• Make sure you have installed the Lockdown Browser Chrome extension.
• When I go to start the quiz, it just keeps going back to the Quiz Summary screen.
• There is a problem with the URL for this exam

Respondus Monitor (Webcam) Issues

If you are having issues with the Respondus Monitor setup, please take a look at the information linked here.

Common issues

• No audio is coming from my microphone
• Cannot connect or configure the webcam
• Webcam blocked
• Spinning wheel during webcam check
• My webcam image is upside down
• “There is a problem with the settings for the exam” - contact your instructor to let them know.

Don't see your issue listed?

• View Common issues
• For Mac
• For iPad
• For Chromebook
• Additional Student Support

Other possible errors:

• “Unable to store Institution ID to the registry, installation will not work correctly”
  • You must install the software from the TN Tech iLearn link within the Quiz tool. If you cannot access a quiz that has this enabled, please contact your instructor to have them setup a fake quiz with Lockdown Browser (and Monitor, if being used) enabled.
• "Error sending exam start notification, unable to continue with exam."
• “You must close the following program before starting the browser…”
• I receive a warning: The browser can't be used in virtual machine software
• Lockdown Browser froze during a test and I cannot exit.
• My screen is zoomed in and I can't see the test questions.
  • When a student has two displays (or a laptop screen + monitor) and the scaling setting is different this may happen. For example the laptop is at 125% and the monitor is 100%. If that's the cause then the student can either set both to the same scaling, or unplug the second monitor before starting the exam.
  • Can an iPad be used to take a Lockdown Browser exam? (instructions for students)
    • Faculty must enable this option in the Quiz Settings.

Accessibility Software and Respondus

If you are looking for information about using accessibility software with Respondus, please look at the information on the Respondus web site.

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