Online Support When and Where You Need It
Easy, convenient access to student services and resources are essential to success
in online learning.
You’ve got all the resources you need to succeed, from first advisement to graduation!
All this, plus the assistance of a dedicated online student support specialist - accessible
from wherever you are!
Online Student Support
At Tennessee Tech, online learners receive personalized support to help you succeed.
- ADVISORS & STUDENT SUCCESS CENTERS
Our Student Success Centers are staffed with advisors to help you navigate your degree program, make course selections, and provide service information and referrals. You may also be assigned a faculty advisor. An important tool used by advisors and students to track degree progress is Degree Works - accessed via Tech Express QuickLinks! Learn more about Degree Works below!
Finding Your Advisor
Current students can find their advisor’s name in Navigate360 via Tech Express in the “Your Success Team” section.New students - or anyone who has not been assigned an advisor - can email the applicable address below to get connected:
- New Freshman Students | launchpadssc@tntech.edu
- Other Undergraduate Students | advisement@tntech.edu
- Graduate & Doctoral Students | gradstudies@tntech.edu
Helpful Resources - GRADUATE STUDIES
The College of Graduate Studies provides a convenient one-page resource for admitted graduate students. Visit Resources for Current Students for the full list or choose from the topics below!
- GRADUATION INFORMATION
The Graduation Office provides a range of services from transfer credit evaluation and course substitutions forms to managing Degree Works and preparing for the big day - Commencement! Here is a list of helpful resources from the Graduation Office!
Helpful Resources
Information for Graduate Students
The College of Graduate Studies has an extensive list of Frequently Asked Questions. If you cannot find the information you need, please contact the College of Graduate Studies directly for more information.Additional Resources for Graduate Students
- RECORDS
The Records Office is part of the Registrar’s Office but serves unique functions. Here are some reasons why students might need to contact the Records Office plus a convenient link to the list of services, information, and forms available through the Records Office!
-
- Changes of major
- Questions about grades and GPA
- Learn what Academic Standings mean and find help
- Updating your personal information
Helpful Resources -
- REGISTRATION
When you are ready to register for classes, the Registrar’s Office can assist you with questions and issues if they arise. Even better, they have prepared a step-by-step, informative guide to walk you through the process, provide tutorials, and introduce you to the software you will use. Check out the step-by-step guide when you're ready to register!
Helpful Resources
The Registrar’s Office is also home to the Records and Undergraduate Graduation Offices. Learn more about their services in the dedicated sections on this page! - TECHNOLOGY SUPPORT
Tech Express serves as the gateway to many of the programs you will need, like iLearn (where online courses live), student email, Eagle Online (the registration system), Degree Works (where degree progress is tracked), and even where you can access online resources for student services, such as the Wellness portal, Handshake job portal, and Self-Service portal for IT support. Visit the links below to learn more! If you need more assistance, feel free to use the contact information found on the webpages, or send an email to OnlineEducation@tntech.edu to request help.
Helpful Resources
- Setting Up Tech Express | Undergraduate Admissions
- Canvas Student Support | Center for Innovation in Teaching & Learning (CITL)
- Self-Service Portal Knowledge Base & Ticket System | Information Technology Services (ITS)
- Navigate360 Student Resources | Navigate360
- Supported Instructional Technology | CITL
